Frequently Asked Questions (FAQs)

1. Is your herbal tea organic?

Yes, certified organic farms to ensure purity, quality, and freshness.

2. How do I brew the perfect herbal tea?

For most herbal teas, use fresh or filtered water, bring it to a boil, pour over the tea bag or loose herbs, and steep for 5-10 minutes depending on the blend. For specific instructions, please refer to the product listing.

3. Can I drink herbal tea every day?

Absolutely! Herbal teas are generally safe for daily consumption. However, some herbs may have specific health considerations, so please consult with your healthcare provider if you have any health conditions or are pregnant or nursing.

4. Is the caffeine-free?

This is naturally caffeine-free.

5. Does the herbal tea have health benefits?

Many herbal teas including our Iron Tea are known for their health-promoting properties, such as soothing digestion, reducing stress, boosting immunity, and supporting detoxification. Please see product listing for benefits of the herbs.

6. How should I store my herbal tea?

Store your herbal teas in a cool, dry, and dark place in an airtight container to maintain freshness and potency.

7. How should I store Sea moss Gel and Gummies?

You should store the Sea moss products in the refrigerator. Sea moss gel lasts for 3-4 weeks refrigerated (longer in the freezer). Sea moss gummies last for 10 days in the refrigerator.

8. Can I customize my herbal tea order?

Please contact us for special requests or bulk orders.

9. How long does shipping take?

Standard shipping within the UK typically takes 2-5 business days. International shipping times vary by location.

10. What is your return policy?

No returns if opened. If you receive a damaged or defective item, please contact us immediately for a resolution.

11. How can I contact customer support?

You can reach us via email at riseupalkaline@gmail.com . We're happy to assist you!